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SOFTSWISS Game Aggregator Introduces VIP Support

The SOFTSWISS Game Aggregator recently announced the improved B2B Support service which will now manage VIP client requests.

The newly adapted Game Aggregator support system will further adhere to providing the best, most transparent, top quality service to all clients.

The B2B Client Support service, launched last year, now provides VIP Support. This will include several priority queues for helpdesk tickets – urgent, VIP client and regular priorities.

In essence, the B2B agents sort out the urgent tickets (fraud suspicion or game provider bet checks) first, further requests from VIP clients, then all other regular requests.

The B2B Support service is constantly working on its quality and speed enhancement via the helpdesk. On average, the client receives the first response to their request within an hour, while VIP clients will have express priority.

Complete ticket resolution depends on its complexity, but in the majority of cases the request is closed on the same or the next day.

Tickets from the VIP queue are sorted out by the most experienced SOFTSWISS Game Aggregator B2B Support agents.

They possess the know-how to address a wide variety of issues quickly and hassle free, including tough technical ones.

Tatyana Kaminskaya, Head of Game Aggregator Department at SOFTSWISS, commenting on the news, said: “We launched this B2B Support service as part of the SOFTSWISS Game Aggregator solution as we knew we needed to provide the quickest and most up to date support.”

“We highly value all our clients and their trust in our solution therefore we’ve decided to personalise our service further. We established the VIP client priority which provides perks to rapidly-growing clients.”

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Dave Sawyer

Dave has an extensive background working in the iGaming Industry that spans the past two decades. Initially with Ladbrokes based out of Gibraltar, Dave helped them launch their online casino back in October 2000. From 2005, Dave worked as a full time casino affiliate webmaster, running a number of sites up until May 2019. From November 2020, Dave writes for both Casino Gazette and their sister site Casinomeister.

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