The owners and operators of the exclusive Park Lane Club London, an exclusive casino gaming and restaurant located in Mayfair, have been hit by a penalty package by the UK Gambling Commission, after they carried out an investigation into the club, which highlighted several failings.
A statement on the UKGC website states that the Park Lane Club London, which is owned and operated by Silverbond Enterprises Limited, was found to have social responsibilities failings and also anti money laundering failings.
The UKGC carried out the investigation into the casino after concerns were raised and found that the Park Lane Club London had “Social responsibility failings included not recognising the indicators of potential problem gambling such as a customer displaying violent behaviour which included threatening staff and damaging of property, a customer asking for his winnings to be transferred to his personal bank account to prevent him playing further, and a customer of the casino asking to increase the maximum amount that could be deposited by cheque.”
In addition to this, the UKGC also identified that they had not implemented policies and procedures, to enable them to carry out due diligence checks to meet with regulatory obligations, on 61 separate customers. This was also compounded by the fact that the Park Lane Club London, failed to detail how anti money laundering procedures were to be implemented.
As a result of the investigation the UKGC have issued an operator licence warning and fined the owners of the casino, Silberbond Enterprises Limited, a total of £1.8m.
Further to this, the UKGC have also issued formal warnings to two personal management licence holders at the casino, with a notice to improve their record on protecting players and preventing money laundering.